Get started safely with FacadePM.

Account, download and first use

1. 1. Enter Account

   Choose Account or Start 30-day trial on the website and complete the existing sign-in process. Account creation does not activate a trial or grant installer access. Sign-in is the entry point for checking your account state, not a purchase or licence activation.

2. 2. Activate an eligible trial or choose a paid plan

   In Account, explicitly activate an eligible trial after reviewing its conditions. The 30-day trial includes all features and requires no payment card. It does not create a paid subscription. Alternatively, use Account billing to choose an applicable paid plan; registration alone does not grant a paid entitlement.

3. 3. Check your entitlement

   Confirm that the applicable trial or paid entitlement is active before attempting a protected action. Your plan, user role and applicable seat or organisation conditions govern access. If access is denied or unavailable, follow the Account message or contact support; do not try a local activation workaround.

4. 4. Use the protected download flow

   Open downloads in Account and complete the applicable release acknowledgement when required. Use the installer offered through that protected flow. There is no anonymous installer link on the public website. An active entitlement is a prerequisite; release availability and authorization are checked by the service.

5. 5. Verify and install on Windows x64

   Compare the filename, size, SHA-256 and digital-signature publisher with the recorded installer details on the download guidance page before opening the file. Follow the installer prompts on your Windows computer. Keep Windows security enabled. Stop and contact support if the file or publisher differs; do not bypass the warning.

6. 6. Link the desktop application if requested

   If FacadePM requires account linking, follow its existing one-time account-link workflow and the instructions in Account. Already-linked users follow their applicable sign-in path. Never share or reuse an account-link code; do not put it in a support request. If it expires or fails, follow the current workflow rather than retrying an old code.

   Website Cloudflare Access identity and desktop Auth0 identity are separate mechanisms. Matching email addresses alone do not establish the required link. Website sign-in codes and desktop account-link codes serve different purposes; do not interchange them.

Open Account

Before contacting support

Record the application version, page, action and visible message without sensitive details. For a date discrepancy, check project context, saved edits and calendars; a calculation preview does not save live dates. For download or sign-in problems, follow the Account message and compare the recorded installer identity.

Email support@facadeops.com with a plain-language description. Do not email databases or diagnostic archives by default.